Heroes of Hospitality is a recognition and celebration of the incredible individuals who make up Missoula's hospitality industry. Destination Missoula and the Missoula Tourism Business Improvement District want to share their stories and invite the greater Missoula community to join us in thanking these individuals for their commitment to providing the best Missoula experience to our visitors.
New this year, we will be announcing the Hospitality Hero of the Year in-person at the Destination Missoula Annual Awards Celebration on Wednesday, March 6th at the University of Montana UC Ballroom, so mark your calendars! All Hero of the Year finalists will receive a complimentary ticket and plus one for the event.
Hospitality Hero of the Year
Congratulations Alicia Olson
Comfort Inn Missoula University
Director of Sales
"Alicia is always overheard on the phone having conversations that sound like she is talking to a friend, while in reality, she is taking care of groups and guests. When she runs our morning stand up meetings, she always has a positive quote or story that helps us think in new ways."
Other Heroes of Hospitality Finalists
Lacee Heppner
TownePlace Suites
Executive Housekeeping Manager
"Since Lacee has taken over the department, we have had better scores for guest satisfaction, we have seen an increase in long term employees throughout the department, as well as overall morale has improved 100%."
Son Fleck
AC Hotel by Marriott
Housekeeping Inspector
"Son is a go getter and support for the team. She comes into work everyday with the attitude of whatever needs to be completed for the day I'll just do it."
Heroes of Hospitality Nominees
Alicia - Comfort Inn University
Alisia - DoubleTree by Hilton Missoula Edgewater
Anna - Comfort Inn University
Ashley - DoubleTree by Hilton Missoula Edgewater
BreeAnn - Comfort Inn University
Brielle - Comfort Inn University
Chance - Staybridge Suites Missoula
Charles - DoubleTree by Hilton Missoula Edgewater
Christine - AC Hotel Missoula Downtown
David - Holiday Inn Missoula Downtown
Dean - Comfort Inn University
Forest - AC Hotel Missoula Downtown
George - Comfort Inn University
Harry - DoubleTree by Hilton Missoula Edgewater
Heather - Comfort Inn University
Heather - DoubleTree by Hilton Missoula Edgewater
Jane - TownePlace Suites Missoula
Jessica - AC Hotel Missoula Downtown & Residence Inn Missoula
Jessinia - DoubleTree by Hilton Missoula Edgewater
Jody - Comfort Inn University
Joe - Holiday Inn Missoula Downtown
Josh - Comfort Inn University
Keaton - Residence Inn Missoula
Kelly C - Comfort Inn University
Kelly J - Comfort Inn University
Kim - Fairfield Inn & Suites Missoula
Lacee - TownePlace Suites Missoula
Lyndon - DoubleTree by Hilton Missoula Edgewater
Mary - AC Hotel Missoula Downtown & Residence Inn Missoula
Matt - TownePlace Suites Missoula
Meghan - Towne Place Suites Missoula
Michael - DoubleTree by Hilton Missoula Edgewater
Pat - Holiday Inn Missoula Downtown
Schuyler - Comfort Inn University
Shani - DoubleTree by Hilton Missoula Edgewater
Son - AC Hotel Missoula Downtown & Residence Inn Missoula
